Yorkshire Web and Photography Services (YWPS) t/a Surplus Domains. P.O Box 313, Leeds. LS14 9DW West Yorkshire, England

Surplus Domains Terms and Conditions
Surplus Domains Website Terms and Conditions
Acceptable Use Policy
Privacy Policy
Registration and Renewal Price List
Complaints Procedure
Nominet Terms and Conditions
Surplus Domains Abuse Policy


Official Complaints Procedure

If you are dissatisfied with the service you have received, and you have not been able to reach a resolution though our customer support team via support@surplusdomains.co.uk, you can make a formal complaint by sending an email to the following email address, including your account information, and detailing the outstanding complaint.


Your complaint will be acknowledged within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond.

If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.