Surplus Domains Abuse Policy
Every Surplus Domains customer agrees to comply with our all the terms and conditions listed on our terms and conditions page.
We take the enforcement of all terms and conditions seriously, and we aim to run a clean network which operates on fair principles. We also investigate all reports of abuse. If you encounter something you think might constitute abuse (for example, spam or inappropriate content) which you believe has come from our network or systems, please read through the information on this page carefully. It explains how you can report it.
What is abuse?
This policy covers the following types of abuse on the internet:
Web space abuse
We work to minimise the amount of abuse that is generated on our servers. You can help us by reporting any abuse you spot which you believe has come from the Surplus Domains network.
Please report all abuse by emailing us at abuse(at)surplusdomains.co.uk
Please include as much information as you can about the type of abuse you’ve encountered. Please also provide log files (if applicable), URLs for site abuse and email headers for spamming.
Once we’ve received your email, we’ll investigate the issue thoroughly, contact any relevant customers and work to resolve the issue as quickly as possible.
Reporting port scanning, attempted hacking and firewall activity.
If your report is based on information from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.
If you see any other misuse on your own servers originating from a Surplus Domains IP address, please send us the following information:
Your web server log
Please ensure the log shows the IP address, time, date and time zone of the IP address logging into your server, and any details of the misuse that has taken place.
Reporting email / newsgroup misuse (including spam)
Please make sure you send us the full header and content of the relevant email(s) or message(s). The header enables us to trace the journey that a message has made from the computer it originated from to the computer it was downloaded to.