Surplus Domains Terms and Conditions
Terms & Conditions
This page was last updated: 13th March 2015
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply our services described on our website www. surplusdomains.co.uk to you (“Services”). Our primary service is the buying and selling of domain names / registration and renewal. We also supply web hosting.
Please read these terms and conditions carefully before ordering any Services from our website. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.
Please read through these terms and conditions carefully and print a copy for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.
1.2 By placing an order for the Services, you consent to us sending to you our regular newsletter. This newsletter is our
primary method of communicating with you and will inform you of changes to our website, notify you of planned outages and
updates, and keep you informed about our services generally.
2. Information about us
2.1 www. surplusdomains.co.uk is a site operated by Yorkshire Web and Photographic Services t/a Surplus Domains (“we”, “us” and “our”). Our postal address is P.O Box 313, Leeds LS14 9DW and our VAT registration number is: GB973177196
3. Your status
3.1 By placing an order or purchasing a domain through our website, you warrant that:
3.1.1 you are legally capable of entering into binding contracts; and
3.1.2 you are at least 18 years old.
3.2 If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to
bind that company or business on whose behalf you are placing an order.
4. The order process
4.1 You can only place an order for the Services once you have successfully registered an account with us. Information that
you provide while registering an account with us must be complete and accurate. You agree that we may block access to your
account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate.
4.2 Before you submit an order you will be forwarded by email a copy of your order including details of the Services you have wish to order and the price payable. You will then have an opportunity to identify and correct any input errors in your order for the Services.
4.3 After placing an order for the Services we will give you details of the Services you have ordered. We will send the same
details to you in an email, together with an invoice, to the email address you provided when you registered your account with
4.4 You can view / request copies of the invoices we have sent you and details of what you have purchased from our website by emailing us at support(at)surplusdomains.co.uk.
5. How the contract is formed between you and us
5.1 After placing an order, you will receive an e-
the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us
to buy our Services and all orders are subject to acceptance by us. The contract between us (“Contract”) will only be formed
when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we
will tell you so.
5.2 The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged
to supply any other Services which may have been part of your order until such Services have been confirmed in a separate
6. Our status
6.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any
undertaking that products or services you purchase from companies to whose website we have provided a link on our website will
be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your
statutory rights against the third party seller.
7. Consumer rights
7.1 If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Protection
(Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within fourteen (14) working days, beginning
on the day after you received the Acceptance Confirmation. However, by placing your order for the Services, you agree to us
starting supply of those Services before the end of the seven working day cancellation period referred to here. As such, you
will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.
7.2 This provision does not otherwise affect your statutory rights.
8. Our money back guarantee
8.1 Once the Contact has been formed you may, subject to clause 8.2, only cancel the Contract in relation to the Hosting
Service you have purchased (unless your Hosting Service includes the use of a dedicated hosting server or VPS/ Hybrid Server
in which case you may not cancel the Contract). In such cases, you may cancel at any time within thirty (30) days, beginning
on the day after you received the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for
the Hosting Service you have cancelled. We will refund the price you have paid to the credit card, debit card or other account
you used to make that payment. No other refund will be made. Our money back guarantee is available just once per customer.
8.2 To cancel the Contract under clause 8.1, you must inform us in writing via email to support(at)surplusdomains.co.uk before the end of the thirty (30) day period mentioned in clause 8.1. As part of our cancellation process, we will respond to you via email to confirm your cancellation request.
You must re-
8.3 You will not have any right under clause 8.1 to cancel the Contract for the supply of any other Services other than that
noted in clause 8.1. Therefore, the Services which may not be cancelled include (but are not to):
8.3.1 Hosting Services where you request a dedicated hosting server;
8.3.2 Domain Registration and Renewal Services; and
8.3.3 Use of SSL certificates and other ‘add on’ products.
9. Price and payment
9.1 The price of any Services will be as quoted on our website from time to time, except in cases of obvious error. These prices exclude VAT.
9.2 The total cost of your order of the Services will be set out clearly in our ‘confirmation of order’ email to you before you submit your order for the Services.
9.3 Prices are liable to change at any time. We will notify you of a change in our prices at least thirty (30) days before the price increase comes into force. Any such price increase will not be effective until the Minimum Term (as defined in clause 20.3) expires. If you do not agree to such price changes, please cancel your Services in accordance with clause 20.3.1. If you do not cancel you will be deemed to have accepted the new prices.
9.4 Our website contains the details of a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order. If a Service’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before accepting your order, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-
9.6 You must agree to pay us for our services via PayPal or online Banking If we subsequently reject any order, we will refund the payment you have made to the PayPal account, or other account you used to make the payment.
9.7 Please note that when purchasing a Service, you are obliged to pay for that Service for the whole of the Minimum Term (as
defined in clause 20.3).
9.8 No payment shall be deemed to have been received until we have received cleared
10.1 We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through
our website will be provided with reasonable care and skill.
10.2 We will not be liable for a breach of the warranty in clause 10.1 unless:
10.2.1 you give written notice of the breach to us via email support(at)surplusdomains.co.uk and
10.2.2 we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you.
10.3 We will not be liable for a breach of the warranty in clause 10.1 if:
10.3.1 the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if
there are any); or
10.3.2 you alter the Services without our written consent; or
10.3.3 the problem arises because of misuse.
10.4 Subject to clause 10.2 and clause 10.3, if we are in breach of the warranty in clause 10.1 we will, at our expense, use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price. This constitutes your sole and exclusive remedy for any breach of the warranty set out in clause 10.1. Notwithstanding the foregoing, we do not warrant that your use of the Services will be uninterrupted or error-
10.5 We reserve the right to modify the Services without notice to you provided such modification does not adversely effect your access to, or use of, the Services or detract from the overall performance of the Services. Any change which may have such adverse effect on you or may detract from the overall performance of the Services will be notified to you at least sixty (60) days prior to the change taking effect.
10.6 You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.
11. Access to the Hosting Service
11.1 You are responsible for making all arrangements necessary for you to have access to our Hosting Services. You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy.
12. Hosting Service service levels
12.1 We will use our reasonable endeavours to make our servers available to you as part of the Hosting Service you purchase for ninety-
12.2 Service credits or refunds are not given for any form of downtime or service unavailability.
13. IP addresses
13.1 You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you, and any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.
13.2. If an IP address is re-
13.3. You agree that you shall have no right, title or interest to any IP address upon expiry or termination of the Services, and that the acquisition by you of a new IP address following expiry or termination of the Services shall be solely your responsibility.
14.1 It is your responsibility to maintain appropriate and up-
14.2 We will follow our archiving procedures for the data stored on our servers. In the event of any loss or damage to our servers, your sole and exclusive remedy will be for us to use reasonable commercial efforts to restore the data on our servers (including your Material) from the latest back-
15. Hosting Service usage limitations
15.1.1 your Material is linked into web pages;
15.1.2 you do not use the Hosting Service as a backup of, or repository for, your Material;
15.1.3 you maintain good housekeeping to maintain your Material; and
15.1.4 your comply with our acceptable use policy http://www. surplusdomains.co.uk/new/acceptable-
15.2 The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order. The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you have to upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage by logging into your customer control panel.
15.3 Unless the Hosting Service package you order includes a dedicated server, you will only be allowed to use a maximum of five (5) per cent of our server’s processing capacity when using the Hosting Service package you order. At our absolute discretion, we may allow your usage to exceed this limitation, and we will speak to you about your hosting requirements if your usage has, or may have, a detrimental effect on our other customers.
15.4 The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order. However, any mailboxes that have not been accessed for one hundred (100) clear days will be automatically deleted from our system.
15.5 When using the Services, you must comply with our terms of website use http://www. surplusdomains.co.uk/new/surplus-
15.6 We shall be entitled to terminate the Contract, or suspend or terminate the provision of any individual Services, if you are in breach of our terms of website use http://www. surplusdomains.co.uk/terms/hi-
16.1 If a problem has arisen with regard to the Services or your registered account, you can access support through our customer support team twenty-
16.2 Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.
17. Domain names
17.1 Where the Contract includes our Domain Registration and Renewal Service:
17.1.1 we will endeavour to procure the registration of the domain name you request;
17.1.2 we will not be liable in the event that the relevant domain name registry refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name;
17.1.3 we shall not act as your agent or on your behalf in any dealings with domain name registry;
17.1.4 the registration of the domain name you request and its ongoing use is subject to the relevant domain name registry’s terms and conditions of use;
17.1.5 you are responsible for ensuring that you are aware of the terms referred to in clause 17.1.4 so that you can comply with them;
17.1.6 the domain name you request will only have been successfully registered when you appear as the registrant on the appropriate “whois” database of the top level domain name registrar;
17.1.7 we shall have the absolute discretion to require you to select a replacement domain name to the one you have requested to be registered, and may suspend or terminate our performance of the Domain Registration and Renewal Service, if, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may or is likely to be in bad faith, breach of the provisions of these terms and conditions or any legal or regulatory requirement; and 17.1.8 you confirm and warrant that you are the owner of any trade mark in any domain name (or have the authority of the owner of any trade mark to use such name) that you have requested be registered.
17.2 You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner to use such domain name) supplied by you, or otherwise authorised by you, for use as a domain name in connection with any website in relation to which the Hosting Service supplied to you is used.
17.3 Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices thirty (30) days and seven (7) days before the renewal date of your registered domain name. These notices will be sent to the email address registered against your account. You hereby authorise us to automatically renew the domain name for you unless you have cancelled the Domain Registration and Renewal Service in accordance with clause 20.1.1. The price for the renewal will be as set out in the renewals page of the customer administration area http://surplusdomains.co.uk/new/registration-
18. Intellectual property rights
18.1 You, or your licensor, retain all intellectual property rights in your Material, and you grant to us a worldwide, non-
18.2 You will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services or of any claim or action that your Material infringes, or allegedly infringes, the intellectual property rights of a third party.
18.3 If you download software we own from our website, we grant you a non-
18.4 Any third party software that you download from our website shall be licensed to you on the standard software licence terms of the owner of the intellectual property rights in that third party software as those licence terms are notified to you at the time you download such software.
18.5 We retain all intellectual property rights in the Hosting Services (other than in your Material) and our software referred to in clause 18.3. Accordingly, you must not decompile, disassemble or reverse engineer the Hosting Services or our software.
18.6 We will defend you against any claim that the Hosting Services (but not materials stored or maintained on our servers by third parties) infringe any United Kingdom intellectual property rights of a third party (other than infringements referred to in clause 18.2), and shall indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that:
18.6.1 you give prompt notice of any such claim;
18.6.2 you make no admissions or settlements without our prior written consent;
18.6.3 you provide reasonable co-
18.6.4 we are given sole authority to defend or settle the claim.
18.7 In the defence or settlement of the claim, we may obtain for you the right to continue using the Hosting Services, replace or modify the Hosting Services so that they become non-
18.7.1 a modification of the Hosting Services by anyone other than us;
18.7.2 your use of the Hosting Services in a manner contrary to our instructions or our acceptable use policy http://www. surplusdomains.co.uk/new/acceptable-
18.7.3 your use of the Hosting Services after notice of the alleged or actual infringement from us or any appropriate authority.
18.8 The foregoing states your sole and exclusive rights and remedies, and our entire obligations and liability, for the infringement of any third party’s intellectual property rights by the Hosting Services.
19. Our liability
19.1 We do not monitor and will not have any liability for your Material or any other communication you transmit, or allow to be transmitted, by virtue of the Hosting Services.
19.2 Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider and no guarantee or representation is given that the Hosting Services will be free from hackers or unauthorised users. You shall be liable for the content of any emails transmitted by virtue of the Hosting Services, for any material you upload to, or allow to be uploaded to, our servers and for ensuring compliance at all times with all relevant legislation (including, but not to the Data Protection Act 1998 and all other privacy laws, regulations and guidance notes made or issued thereunder).
19.3 All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
19.4 We do not exclude or limit in any way our liability:
19.4.1 for death or personal injury caused by our negligence;
19.4.2 under section 2(3) of the Consumer Protection Act 1987;
19.4.3 for fraud or fraudulent misrepresentation; or
19.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.5 We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:
19.5.1 loss of income or revenue;
19.5.2 loss of business;
19.5.3 loss of profits or contracts;
19.5.4 loss of anticipated savings;
19.5.5 loss of goodwill;
19.5.6 loss of software or data;
19.5.7 wasted expenditure (such as pay per click advertising costs); or
19.5.8 wasted management or office time.
19.6 Subject to clause 19.4 and clause 19.5, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed one hundred and ten (110) per cent of the price you have paid to us for the Services during the twelve (12) months preceding the event giving rise to the liability in question. Accordingly, you are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Hosting Service).
19.7 Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller’s individual liability will be set out in the seller’s terms and conditions. You should consult such terms and conditions.
20. Duration of the Services and cancellation
20.1 That part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. It will continue until:
20.1.1 we have registered the domain name you have requested (the “Domain Name”) and you subsequently ask us not to renew the registration of your Domain Name by emailing support((at))surplusdomains.co.uk with the domains name in question before the renewal date; or
20.1.2 we terminate the supply of our Domain Registration and Renewal Service by notice to you because:
220.127.116.11 the Domain Name is no longer available for registration;
18.104.22.168 clause 17.1.7 applies;
22.214.171.124 you are in breach of clause 17.1.8; or
126.96.36.199 of some other reason preventing the registration of the Domain Name.
20.2 If we terminate the Domain Registration and Renewal Service under clauses 188.8.131.52, 184.108.40.206 or 220.127.116.11, we will refund the price you have paid for the Domain Registration and Renewal Service to the PayPal account or other account you used to make the payment.
20.3 That part of the Contract relating to Services other than our Domain Registration and Renewal Service will also commence on the date we send you our Acceptance Confirmation. Unless such Services are terminated as provided in this clause 20.3, they shall continue for the minimum period of time that applies to the Service you have purchased (as these are set out on our website and subsequently confirmed in the Acceptance Confirmation) (“Minimum Term”). After expiry of the Minimum Term, they will continue on a month to month basis until terminated:
20.3.1 by you, as a Consumer, informing us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post, e-
20.3.2 by you, as a Business customer, informing us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post, e-
20.3.3 by us giving to you at least thirty (30) days advanced notice in written sent to the then current email address registered against your account; or
20.3.4 by exercising your right as a Consumer, to cancel the Contract(s) within the “cooling off period” i.e. within 14 (calendar) days of purchase. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please note that the Cooling Off period only applies to Consumers, not Business Customers. If you are unsure whether you are a Business Customer or a Consumer, you can view the definitions of these terms in the Definitions section of our Terms and Conditions.
20.4 As part of our cancellation process, we will respond to you by email via our customer support team. You must re-
20.5 The monthly price for Services we supply under Contracts that continue on a month to month basis under clause 20.3 shall be charged monthly in advance directly to a PayPal account or other payment method registered against your account. Such payment will be taken on the same date of the month as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with clause 20.3.1. We will not provide you with a refund for a cancellation that is part-
20.6 Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by seven (7) days notice to you and/or, at our absolute discretion, terminate or suspend without notice any individual Services we provide to you from time to time.
20.7 Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.
21. Deletion of your data
21.1 If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
22.1 Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.
23. Written communications
23.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-
24.1 All notices given by you to us must be given though our customer support team-
25. Third party rights and transfer of rights and obligations
25.1 Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
25.2 The Contract is binding on you and us and on our respective successors and assigns.
25.3 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
25.4 We may transfer, assign, charge, sub-
26. Events outside our control
26.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
26.2 A Force Majeure Event includes any act, event, non-
26.2.1 misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
26.2.2 strikes, lock-
26.2.3 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
26.2.4 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
26.2.5 impossibility of the use of public or private telecommunications networks; and
26.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
26.3 Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
27.1 If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
27.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
27.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 24.
28.1 If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
29. Entire agreement
29.1These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
29.2 We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
29.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
30. Our right to vary these terms and conditions
30.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
30.2 You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Acceptance Confirmation).
30.3 No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.
31. Law and jurisdiction
31.1 Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.